Trainee Administration Assistant We have an exciting opportunity for an Administrative Assistant to be part of our Fundraising Team. This role is office based. This post is part of the Kickstart Scheme which will focus on developing administrative skills over the course of the six month placement. The main tasks of this post will be to deal accurately with incoming queries, recording them on a database and supporting the team with various administrative tasks, including answering the telephone, dealing with post and using Excel and our database to create and update records. This role will also support the wider Fundraising Team including Lottery and Donations and will require the post-holder to be flexible and adapt during busy periods. Are you aged between 16 and 24 and a Universal Credit claimant, then you could join us in one of our roles which will give you valuable and meaningful experience. Location Hope House, Morda Hourly Rate National Minimum Wage Hours 25 hours per week Closing Date 30th October 2021 (Applications will be reviewed as they are submitted and selected to the interview stage, please don't delay submitting your application nearer to the closing date) Interview Date To be confirmed How to apply If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference, please contact Jasmine Rogers - Kickstart Officer for a chat over the phone, or by text and Whatsapp on 07435090109, or email a CV and completed application form to [email protected]. You can also apply directly through our website by clicking 'Apply here'. If you are interested in this vacancy, please also let your Work Coach know. Working for Us Role Description Apply Job Overview About Us Hope House Children’s Hospices are a charity that cares for children with serious conditions who aren’t expected to live longer than early adulthood. We help them enjoy the best possible quality of life and be as comfortable, happy and fulfilled as they can. We support their parents and families too, who often find it hard to cope. All our services are free, but to carry on funding them we need to raise over £6.5 million every year - almost all of it through the local community. What skills you can expect to learn from us? Teamwork: you will learn how to work as part of a team fostering a culture that sees you pulling together in busy periods, learn how to deal with and resolve customer queries whilst offering great customer service. Communication Skills: you will learn how to actively listen to donor needs and use this to offer solutions. You will gain confidence in speaking with donors on the telephone. Self-Management Skills: here you will learn how to multitask whilst being organised and maintaining your cool when times get busy. You will learn about productive time and how to use time effectively. You will learn various aspects of your fundraising environment. Problem Solving: here you will learn how to deal and manage various fundraising situations to help donors resolve their queries quickly and professionally. Self-Belief in Admin Skills: this is all about you and how you keep motivated, always presenting a positive attitude to your work, colleagues, manager and donors. This is about your willingness to learn new things, work on what you are interested in and ask to take on responsibilities. Equal Opportunities and Safeguarding To meet the diverse needs of our client group, we are an Equal Opportunities Employer and welcome applications from all sectors of society. Hope House Children’s Hospices has a responsibility and a commitment to safeguarding and promoting the welfare of children and young people. Hope House Children’s Hospices comply with relevant legislation, guidance and national standards relating to the recruitment of staff and volunteers working with children.