(Updated Thursday, August 10th, 2021 - 12.30pm)

We would like to assure our families, supporters, volunteers and staff that we are following the latest Public Health and NHS advice. We are working hard to maintain services while keeping everyone safe.

Please see further guidance below for families, supporters, volunteers and staff.


We are now COVID-testing everybody entering our hospices.


All visitors and contractors are asked to undertake a lateral flow test when they first arrive and wait until the result is known before entering the hospices. If you have an appointment at a specific time, please allow at least an extra 30 minutes beforehand to take a test and get the result.

On arrival, all visitors should remain in the ‘airlock’ double-doors area at the entrances to the hospices. A nurse will help by providing a testing kit. After this, visitors should wait 30 minutes outside, usually in their vehicle, until the test result is evident. Any adult who does not have a test will not be able to enter the building. Visitors should register their own test results online within 24 hours.

Once a ‘clear’ test result is obtained, visitors will be invited in and advised what PPE to wear by the nurse, as this depends on which part of the hospice they are visiting. Everybody will be asked to wear a new mask, which will be provided.

Once inside the hospice, visitors will be asked to observe a range of precautions including distancing and disinfection. These vary according to the area of the building and the nature of the visit.

Non-essential visits are not permitted. Please call in advance, if in doubt.


Only essential staff are allowed to enter hospices until further notice. These employees must do a lateral flow test twice weekly, and a PCR test weekly.

All other visiting staff, entering a hospice for good reason, must undertake a lateral flow test, then wear suitable PPE and follow distancing and disinfection procedures.

All test results are monitored and registered online by the reception team. There are strict reporting procedures for employees or their families who become ill or who have a positive lateral flow test result at home.

Other Buildings

All staff and visitors going to other non-clinical buildings are expected to have a temperature check on arrival, to wear a mask when moving about, and to follow the buildings’ rules around sanitisation and distancing.

Disinfection Techniques

The hospices & some other buildings use ozone gas to quickly disinfect all surfaces in rooms.

Coronavirus Restrictions

We are continuing to provide the care and support our children and families need. If you need anything then please give us a call. You are not alone, we are here for you 24 hours a day.

Our staff are observing travelling restrictions in Wales and in England. Visiting our buildings will be kept to a minimum, and only where necessary by staff who cannot otherwise perform their jobs from home.

Our shops are complying with opening restrictions issued by the Governments in Wales and England.

Our Families

We are committed to maintaining as many of our services as possible. As lockdown eases we will be making changes accordingly.

At Hope House and Tŷ Gobaith we are prioritising providing end of life care and crisis nursing care.

Telephone support and advice, and online support, is available to families whose child is at home.

Online and telephone support is also available to anyone who has been receiving counselling, and our social workers continue to help with crisis situations.

We will keep in touch with you through this time, but please don’t hesitate to ring the hospices to see if we can help

Online Resources For Families

We have set up a page on our website especially for children and families, where you can find activities, advice and ideas that might prove helpful, along with some videos we have made just for you.

Sibling Support Area

More helpful online support and advice can be found here:


Our Supporters

Never before has your continued support been so vital to Hope House and Tŷ Gobaith. As many of you are already aware, around 80% of the cost of providing essential care to our children and families is met by your donations and fundraising.

In line with Government advice on social distancing, we have had to cancel most of our forthcoming events and have transformed as many of many of them as possible into virtual events that you can support from your own home. We are so grateful to everyone who has managed to join us in this different way.

If you have an event or fundraiser planned for our charity and would like advice, or to chat through any concerns, please call our fundraising teams – Hope House on 01691 671671 or  Tŷ Gobaith on 01492 596581.

To protect our vulnerable children, we are asking supporters not to call personally at the hospices until further notice, but we would be forever grateful if during this crisis you are able to support us further by making donations online, or by post.

Our Shops

Our shops are now open once again. PLEASE DO NOT LEAVE DONATIONS OF STOCK OUTSIDE OUR CLOSED SHOPS OUTSIDE OPENING HOURS BECAUSE IT WILL NOT BE COLLECTED. ITEMS MAY BE DAMAGED AND WE COULD BE CHARGED TO HAVE IT TAKEN AWAY. We are however happy to take your donations during opening hours but would just politely ask that you call your local shop ahead of visiting so they know to expect you.

Our Volunteers

We are so lucky to have such brilliant volunteers who donate time, knowledge and experience to help us. 

We are delighted to be able to welcome back our volunteers in shops, in our gardens and grounds and in our hospices. 

If you're interested in volunteering then get in touch.

Our Staff

We have an amazing team at Hope House and Tŷ Gobaith Children’s Hospices, and we have been bowled over by everyone's enthusiasm, flexibility, and sheer determination to continue supporting local children and families during these difficult times.

In line with Government recommendations, we are implementing strict measures to minimise infection risk, and asking non-care members of staff to work from home where possible.

Covid-19 Risk Assessment

Updated April 2021

Detailed risk assessments and action plans have been completed and enacted for all locations and functions within Hope House Children’s Hospices. These are available on request via: [email protected]

The following summarises the risks and actions identified at an organisational level. All references to staff include volunteers.



Transmission of the virus from staff to staff, to and from staff and their work environment, or contacts between staff and the general public.

· Control measures in place regarding cleaning, and use of PPE.

· Temperature checks completed by all staff and visitors on entry to hospices and office buildings.

· Rearrangement of spaces and schedules to facilitate adequate social distancing.

· Staff who can work from home to do so.

· Monitoring of published guidance and updates to practices as required.

· Face to face meetings restricted to a maximum of 6 people

. Routine COVID testing of all hospice visitors and staff

Visitors bringing in, or receiving infection from, Hope House facilities


· Visits are being limited to families of children in care, other essential visitors by invitation, and necessary maintenance contractors.

· The Hospices are divided into Red (high COVID-security) Zones where appropriate PPE is mandatory, and Green Zones (normal COVID-security, including ability to maintain social distancing), where most visitors will remain.

· Invited visitors to any building will be briefed before attending and on arrival, including the necessity of undertaking temperature testing, and wearing PPE including a face mask in a Red Zones.

. Routine COVID testing of all hospice visitors and staff

. Frequent thorough cleansing of all rooms, (particularly bedrooms between service users), including complete disinfection by the routine use of ozone gas-generating machines.


Protection of higher risk staff groups, (such as BAME heritage, elevated clinical vulnerability, over 70, or underlying medical conditions)


· Such staff to work from home if possible.

· Workplace controls in place including PPE.

· Redeployment to lower risk environments/ roles considered, once level of vulnerability has been assessed using the bespoke COVID risk assessment questionnaire.

· Additional space-disinfection of working environments in hospices


Transmission between service users and staff, in the hospices or on home visits


· Control measures in place regarding cleaning and the use of PPE/barrier nursing.

· Temperature checks completed on entry to hospices and office buildings.

· Home visits currently minimised to urgent and necessary nursing care only.

· Extra disinfection of working environments using space-sterilising machines


Transmission between staff and supporters (or amongst supporters) at events or in Hope House facilities


· All Fundraising events involving proximate contact cancelled until further notice.

· External and socially distanced events are permitted, subject to rigorous local COVID-security risk assessment.

· Most ongoing fundraising activity is now via ‘virtual’ events.

Transmission between staff and supporters (or between supporters) at events, or in Hope House facilities

· All Fundraising events involving proximate contact cancelled until further notice.

· External and socially distanced events are permitted, subject to rigorous local COVID-security risk assessment.

· Most ongoing fundraising activity is now via ‘virtual’ events.

· Extra disinfection of hospice fundraising offices work environment, using space-sterilising machines.

Transmission between staff and customers in Hope House Children’s Hospices shops, (when permitted to open)

· Signing, social distancing, Perspex screens, occupancy limits, and other measures are in place to protect shoppers and staff.

· Special stock handling measures are in place to enable acceptance of donations from the public.

· Extra storage facilities have been used to create isolation capacity.

· All customers and staff on the shop floor must wear a face covering in accordance with Government guidance.

· Extra sanitisation and enhanced ventilation are occurring.

· Changing rooms are closed.

Organisational controls

· Frequent re-appraisal of protective measures in line with changes to government guidance.

· Frequent briefings to all staff, and to certain teams, using social media within the organisation.

· Regular retraining in the use of PPE.

· Awareness updates and online COVID-security training.

· Creation of an organisation-specific ‘roadmap’ out of the current restrictions, to match government guidance.