(Updated Tuesday August 18 – 11am)

During these unprecedented times, when information regarding the Covid-19 virus is changing daily, we would like to assure our families, supporters, volunteers and staff that we are following Public Health and NHS advice and working hard to maintain services while keeping everyone safe.

Please see further guidance below for families, supporters, volunteers and staff.

Our Families:

We are committed to maintaining as many of our services as possible and will be making changes on an ongoing basis.

Nursing care continues at Hope House and Tŷ Gobaith, where we are prioritising providing end of life care and crisis nursing care.

We are working to support the NHS and free up hospital beds and resources, helping to avoid children with life limiting conditions from being admitted to hospital, and supporting children who have been discharged early from hospital for specialist care.

Telephone support and advice, and online support, is available to families whose child is at home. 

Telephone support is also available to anyone who has been receiving counselling, and our social workers continue to help with crisis situations.

We are planning for the worst and working for the best. We are as committed as ever and will do everything in our power to take care of one another.

We will keep in touch with you through this time, but please don’t hesitate to ring the hospices to see if we can help.

Online Resources For Families:

We have set up some special pages on our websites especially for children and families, where you can find activities, advice and ideas that might prove helpful, along with some videos we have made just for you.

Siblings Activities With Mary

Sensory Stories to Enjoy

Activities for Everyone

Therapy Ideas and Advice

More helpful online support and advice can be found here:


Our Supporters:

Never before has your continued support been so vital to Hope House and Tŷ Gobaith. As many of you are already aware, around 80% of the cost of providing essential care to our children and families is met by your donations and fundraising.

In line with Government advice on social distancing, we have had to cancel many of our forthcoming events. Our fundraising team will be in touch to let you know about any changes and, where possible, new dates.

If you have an event or fundraiser planned for our charity and would like advice, or to chat through any concerns, please call our fundraising teams – Hope House on 01691 671671 or  Tŷ Gobaith on 01492 596581.

To protect our vulnerable children, we are asking supporters not to call personally at the hospices until further notice, but we would be forever grateful if during this crisis you are able to support us further by making donations online, or by post.

Our Shops:

Five of our shops in England - Shrewsbury (Lancaster Retail Park), Oswestry, Church Stretton, Ludlow and Chester - and four of our shops in Wales - Bangor, Flint, Llandudno and Welshpool - have reopened. We will post reopening details of our other stores as soon as they become available.

Opening hours in all eight stores are 10am - 4pm for the foreseeable future.

Our Denbigh store will open on August 27th, initially on Thursdays, Fridays and Saturdays from 10am to 4pm.

We have introduced new measures to keep customers and colleagues safe, including social distancing rules, hand sanitising stations at shop entrances and contactless payment. All new stock will be isolated for 72 hours in line with current guidelines. Face coverings must be worn in our shops in England.

Our store managers are currently contacting our volunteers to arrange for them to return, if they are able. 

*Stock donations will be welcome at our stores during opening hours but isolation space is limited so please do call ahead before bringing your donations to our stores.*

*To safeguard our children and families, please also do not bring stock to the hospices.*

Our Volunteers:

We are so lucky to have such brilliant volunteers who donate time, knowledge and experience to help us.

We are currently putting measures into place to enable our shop volunteers to safely return to help at their local store if they would like to.

Our Staff

We have an amazing team at Hope House Children’s Hospices and we have been bowled over by everyone's enthusiasm, flexibility and sheer determination to continue supporting local children and families during these difficult times.

In line with Government recommendations, we are implementing strict measures to minimise infection risk, and asking non-care members of staff to work from home where possible.

Our Senior Management Team is providing daily updates to all staff, and by pulling together as one team, supporting each other and remaining calm we will work through whatever this pandemic brings.



Updated July 2020

Detailed risk assessments and action plans have been completed and enacted for all locations and functions within Hope House Children’s Hospices and are available on request.

The following summarises the risks and actions identified at an organisational level, to inform interested parties of the approach taken. All references to staff include volunteers.



Transmission of the virus from staff to staff and/or to and from staff from their work environment or contacts and the general public

·         Control measures in place regarding cleaning and the use of PPE.

·         Temperature checks completed on entry to hospices and office buildings.

·         Rearrangement of spaces and schedules to facilitate adequate social distancing.

·         Staff who can work from home to do so.

·         Monitoring of published guidance and updates to practices as required.


Visitors bringing/receiving infection in Hope House facilities


·         No visitors except for essential maintenance contractors who will wear suitable PPE for environment and be briefed before and on arrival.


Protection of higher risk staff groups such as BAME or elevated vulnerability such as over 70 and underlying medical conditions


·         Workplace controls in place including PPE.

·         Redeployment to lower risk environments/ roles considered once level of vulnerability assessed using bespoke risk assessment questionnaire.


Transmission between service users and staff in the hospices or on home visits


·         Control measures in place regarding cleaning and the use of PPE/barrier nursing.

·         Temperature checks completed on entry to hospices and office buildings.


Transmission between staff and supporters (or amongst supporters) at events or in Hope House facilities


·         All shops were initially closed and reopening gradually with social distancing and stock handling measures in place.

·         All events involving social contact cancelled until further notice in favour of virtual events.