(Updated Tuesday 24 May - 2022)

We would like to assure our families, supporters, volunteers and staff that we are following the latest Public Health and NHS advice. We are working hard to maintain services while keeping everyone safe.

Please see further guidance below for families, supporters, volunteers and staff.


We are now COVID-testing everybody entering our hospices.


All visitors and contractors are asked to undertake a lateral flow test when they first arrive and wait until the result is known before entering the hospices. If you have an appointment at a specific time, please allow at least an extra 30 minutes beforehand to take a test and get the result.

Once a ‘clear’ test result is obtained, visitors will be invited in and advised what PPE to wear by the nurse, as this depends on which part of the hospice they are visiting. Everybody will be asked to wear a new mask, which will be provided.

Once inside the hospice, visitors will be asked to observe a range of precautions including distancing and disinfection. These vary according to the area of the building and the nature of the visit.


Staff must do a lateral flow test before entering the hospices.

There are strict reporting procedures for employees who become ill or who have a positive lateral flow test result at home.

Other Buildings

All staff and visitors going to other non-clinical buildings are expected to have a temperature check on arrival, to wear a mask when moving about, and to follow the buildings’ rules around sanitisation and distancing.

Disinfection Techniques

The hospices & some other buildings use ozone gas to quickly disinfect all surfaces in rooms.

Our Families

We are committed to maintaining as many of our services as possible. 

At Hope House and Tŷ Gobaith we are providing end of life care and crisis nursing care, together with planned respite.

Telephone support and advice, and online support, is available to families whose child is at home.

Online and telephone support is also available to anyone who has been receiving counselling, and our social workers continue to help with crisis situations.

We will keep in touch with you through this time, but please don’t hesitate to ring the hospices to see if we can help

Online Resources For Families

We have set up a page on our website especially for children and families, where you can find activities, advice and ideas that might prove helpful, along with some videos we have made just for you.

Sibling Support Area

More helpful online support and advice can be found here:


Our Supporters

Never before has your continued support been so vital to Hope House and Tŷ Gobaith. As many of you are already aware, around 80% of the cost of providing essential care to our children and families is met by your donations and fundraising.

We are thankful that we are slowly returning to face to face events in England and Wales, following local guidelines. Many of our events are also available virtually so that you can continue to support from your own home. 

If you have an event or fundraiser planned for our charity and would like advice, or to chat through any concerns, please call our fundraising teams – Hope House on 01691 671671 or  Tŷ Gobaith on 01492 596581.

To protect our vulnerable children, we are asking supporters not to call personally at the hospices until further notice, but we would be forever grateful if during this crisis you are able to support us further by making donations online, or by post.

Our Shops

Our shops are now open once again in England and Wales and we are following local guidelines. 

Our Volunteers

We are so lucky to have such brilliant volunteers who donate time, knowledge and experience to help us. 

We are delighted to be able to welcome back our volunteers in shops, in our gardens and grounds and in our hospices, and also our fundraising volunteers. 

If you're interested in volunteering then get in touch.

Covid-19 Risk Assessment

Updated April 2021

Detailed risk assessments and action plans have been completed and enacted for all locations and functions within Hope House Children’s Hospices. These are available on request via: [email protected]

The following summarises the risks and actions identified at an organisational level. All references to staff include volunteers.



Transmission of the virus from staff to staff, to and from staff and their work environment, or contacts between staff and the general public.

· Control measures in place regarding cleaning, and use of PPE.

· Temperature checks completed by all staff and visitors on entry to hospices and office buildings.

· Rearrangement of spaces and schedules to facilitate adequate social distancing.

· Staff who can work from home to do so.

· Monitoring of published guidance and updates to practices as required.

· Face to face meetings restricted to a maximum of 6 people

. Routine COVID testing of all hospice visitors and staff

Visitors bringing in, or receiving infection from, Hope House facilities


· Visits are being limited to families of children in care, other essential visitors by invitation, and necessary maintenance contractors.

· The Hospices are divided into Red (high COVID-security) Zones where appropriate PPE is mandatory, and Green Zones (normal COVID-security, including ability to maintain social distancing), where most visitors will remain.

· Invited visitors to any building will be briefed before attending and on arrival, including the necessity of undertaking temperature testing, and wearing PPE including a face mask in a Red Zones.

. Routine COVID testing of all hospice visitors and staff

. Frequent thorough cleansing of all rooms, (particularly bedrooms between service users), including complete disinfection by the routine use of ozone gas-generating machines.


Protection of higher risk staff groups, (such as BAME heritage, elevated clinical vulnerability, over 70, or underlying medical conditions)


· Such staff to work from home if possible.

· Workplace controls in place including PPE.

· Redeployment to lower risk environments/ roles considered, once level of vulnerability has been assessed using the bespoke COVID risk assessment questionnaire.

· Additional space-disinfection of working environments in hospices


Transmission between service users and staff, in the hospices or on home visits


· Control measures in place regarding cleaning and the use of PPE/barrier nursing.

· Temperature checks completed on entry to hospices and office buildings.

· Home visits currently minimised to urgent and necessary nursing care only.

· Extra disinfection of working environments using space-sterilising machines


Transmission between staff and supporters (or amongst supporters) at events or in Hope House facilities


· All Fundraising events involving proximate contact cancelled until further notice.

· External and socially distanced events are permitted, subject to rigorous local COVID-security risk assessment.

· Most ongoing fundraising activity is now via ‘virtual’ events.

Transmission between staff and supporters (or between supporters) at events, or in Hope House facilities

· All Fundraising events involving proximate contact cancelled until further notice.

· External and socially distanced events are permitted, subject to rigorous local COVID-security risk assessment.

· Most ongoing fundraising activity is now via ‘virtual’ events.

· Extra disinfection of hospice fundraising offices work environment, using space-sterilising machines.

Transmission between staff and customers in Hope House Children’s Hospices shops, (when permitted to open)

· Signing, social distancing, Perspex screens, occupancy limits, and other measures are in place to protect shoppers and staff.

· Special stock handling measures are in place to enable acceptance of donations from the public.

· Extra storage facilities have been used to create isolation capacity.

· All customers and staff on the shop floor must wear a face covering in accordance with Government guidance.

· Extra sanitisation and enhanced ventilation are occurring.

· Changing rooms are closed.

Organisational controls

· Frequent re-appraisal of protective measures in line with changes to government guidance.

· Frequent briefings to all staff, and to certain teams, using social media within the organisation.

· Regular retraining in the use of PPE.

· Awareness updates and online COVID-security training.

· Creation of an organisation-specific ‘roadmap’ out of the current restrictions, to match government guidance.