£19,555 - £25,658 per annum, depending on skills and experience.


Full time (37.5 hours per week)

Closing Date

Sunday 25th October 2020 

Interview Date

Tuesday 3rd November 2020

Job Overview

We are seeking an ICT Support Officer who wants to use their expertise and integrity to ensure Hope House support every child and family that needs us.

Your role as ICT Support Officer will be to provide effective support throughout the organisation, ensuring staff and service users have access to appropriate technology and that issues are resolved in a timely manner. You will maintain the register of ICT assets, help to acquire and configure new equipment and provide training and support on its use and on the use of key databases and software.

Your customer service, approachability and flexibility will be at least as important to your success as your technical knowledge and skills.

Though based at Hope House near Oswestry, you will be supporting staff and service users throughout the organisation. You will be flexible in your approach to working hours and times and be comfortable to travel around Shropshire, Cheshire and North Wales providing ICT Support to our Hospice, Office and Retail staff.

The key skills you will require for this role include:

  • Ability to set up, support and carry out appropriate minor repairs on a range of ICT equipment;
  • Service excellence, with the motivation to help staff and service users;
  • Ability to provide effective technical assistance and troubleshoot issues;
  • Excellent communication skills that enable you to demonstrate and explain ICT equipment, software and databases to non-technical users;
  • Interpersonal skills and the ability to build respectful working relationships;
  • Analytical skills to investigate problems and provide effective solutions;
  • Planning and organising to effectively prioritise and complete tasks to required deadlines

If this sounds like you, then we want to hear from you!

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement and pension scheme and a staff rewards programme, as well as flexible working arrangements and great development opportunities.

We’re always looking for talented people from all backgrounds, to join us.

If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference, click apply today.  If you require further information please call our HR Team on 01691 679679 or email [email protected]

The successful applicant will be subject to a Standard disclosure from the Disclosure & Barring Service (paid for by Hope House).

To meet the diverse needs of our client group, we are an Equal Opportunities Employer and welcome applications from all sectors of society.

Hope House Children’s Hospices has a responsibility and a commitment to safeguarding and promoting the welfare of children and young people. Hope House Children’s Hospices comply with relevant legislation, guidance and national standards relating to the recruitment of

Working for Us

Role description