1. What is a Cookie

A ‘cookie’ is a name for a small text file, usually of letters and numbers, which, if you agree to them, are downloaded onto your device (such as your computer, mobile phone or tablet) when you visit the website. Cookies contain information that is transferred to your computer’s hard drive and are used to distinguish you from other website users.

Cookies allow us to understand who has seen which pages, and to determine the most popular areas of our web site. We also use cookies to store visitors’ preferences, and to record session information, such as length of visit. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site.

  1. Cookie consent

By using our website, our social media pages (such as Facebook, Twitter, LinkedIn and Instagram), subscribing to our services, making a donation to us and/or purchasing from us online, you agree that, unless you have set your computer’s browser to reject them, we can place the types of cookies set out below on your device and use that data in accordance with this policy.

  1. Types of cookies we use

We use the following categories of cookies:

a) Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 

Cookie Name

Used by

Description

Expiration

_cfduid

Cloudflare

Used by the content network, Cloudflare, to identify trusted web traffic. It does not contain any personal information.

1 year

TiPMix

Azure

Used by Azure when determining which web server they should be directed to.

1 hour

x-ms-routing-name

Azure

Used by Azure to handle traffic during code changes.

1 hour

idsrv

Identity Server framework

Used by Identity Server framework to authenticate user via cookie when logging into our Platform.

 2 hours

idsrv.session

Identity Server framework

Used by Identity Server framework to ensure a user's session has not changed when logging into our Platform.

 2 hours

TempMember

Website

Set when a user first signs up for our site, but does not verify their account via email. It's used to associate the user's actions with the new user account.

 12 hours

TempMember_RequiresVerification

Website

Contains "true" if the person has recently signed up to the website but has not yet verified their account yet.

12 hours

cookieconsent_status

Website

Used to remember if the user has accepted our cookie policy

 1 year

tid

Website

Used by the Platform to store user session data. This includes antiforgery tokens and shopping basket data

1 month

AspNetCore.Antiforgery.XXXXXX

Identity Server framework

Built in ASP.NET security feature. Used to prevent Cross-Site Request Forgery attacks against our sites

End of session

ASP.NET_SessionId

Website

Used for authenticating a user's session after logging in. Closes when the user exits the browser. It does not contain any personal information.

End of session

.AspNet.Auth

Website

Used for authenticating the user when logged into the Platform.

2 hours

ARRAffinity

Website

Tells our infrastructure which server to handle the request. It does not contain any personal information and is used only for analytical purposes.

End of session

MemberLoggedIn

Website

A binary flag which stores whether a user is logged in or not. It does not contain any personal information.

End of session

_stripe_sid

Stripe

Used by our payment provider, Stripe, in order to process payments on checkout.

End of session

_stripe_mid

Stripe

Used by our payment provider, Stripe, in order to process payments on checkout.

1 year

nsr

Stripe

Used by our payment provider, Stripe, in order to process payments on checkout.

End of session

Bab_XXXX

Bablic

Used by our translation tool in order to set and remember your preferences for how this site runs when you use it.

1 year

 

b)      Statistic cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie Name

Used by

Description

Expiration

@@History/@

@scroll|#

Website

Used by AppInsights to allow for monitoring of the platform database. It does not contain any personal information and is used only for analytical purposes.

End of session

_ga and _gid

Google Analytics

Used to distinguish between website users in Google Analytics.

2 years

_gat

Google Analytics

Used to moderate calls to the Google Analytics service. It does not contain any personal information and is used only for analytical purposes.

End of session

ai_session and ai_user

Website

Tracks users as they navigate the website predominately for infrastructure performance insights. It does not contain any personal information.

End of session

p.gif

Typekit

Used by the font provider, Typekit, if you are using one of their fonts. Used for compliance and billing purposes only. It does not contain any personal information.

End of session

__utma

Google Analytics

Stores the amount of visits of a user, the time of their first visit, the previous visit, and the current visit. It does not contain any personal information and is used only for analytical purposes.

2 years

__utmz

Google Analytics

This performance cookie stores where a user came from (eg. search engine, search keyword, link). It does not contain any personal information and is used only for analytical purposes.

6 months

__unam

ShareThis

Set as part of the ShareThis service and monitors "click-stream" activity, e.g. web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only identifies a user if they have separately signed up with ShareThis for a ShareThis account and given them consent. Checks how long a user stays on a site: when a visit starts, and ends. It does not contain any personal information and is used only for analytical purposes.

14 months

Cookieconsent_status

Website

Stores whether the user has accepted the cookie message or not. It does not contain any personal information and is used only for analytical purposes.

365 days

_BEAMER_XXXXXX

Beamer

Tracking for what product announcement posts have been seen by the current logged in user in the manager.

1 year

_plantrack

Planhat

Provides analytical information about the current platform user to Planhat (our CRM) in order to improve your experience working with us.

1 year

 

c)       Marketing cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie Name

Used by

Description

Expiration

 NID

 Google

Registers a unique ID that identifies a returning user's device. Can be used for targeted ads. It does not contain any personal information. 

 6 months

 collect

 Google Analytics

Used to send data to Google Analytics a user's device and behaviour. It does not contain any personal information. 

 End of session

 DisplayName

 Website

 Keeps track of a donors preference to show their name during a Direct Debit.

 End of session

 d)      Other cookies

Some of our website pages feature embedded content from third party websites, such as YouTube video content, Twitter content, and/or Facebook. To keep informed of each third party's cookie policy, please visit the links below.

Third Party

Cookie Policy Location

Vimeo

https://vimeo.com/cookie_policy

YouTube

https://policies.google.com/technologies/cookies#types-of-cookies

Facebook

https://en-gb.facebook.com/policy/cookies/

Twitter

https://help.twitter.com/en/rules-and-policies/twitter-cookies

Instagram

https://www.facebook.com/help/instagram/1896641480634370

Visufund

https://visufund.com/help/privacy-policy

 

  1. How do I manage my cookie settings

Most browsers allow you to refuse to accept cookies and to delete cookies.  The methods for doing so vary with each browser and version. To find out more about cookies and how to control and delete them visit: https://www.aboutcookies.org/ or https://ico.org.uk/your-data-matters/online/cookies/

  1. How to contact us

Should you have any questions about this policy or your rights regarding your personal information, please email [email protected]Or by writing to:

Information and Governance Manager

Hope House Children’s Hospices

Nant Lane

Morda                                                          

Oswestry,

SY10 9BX                                                     

 

01691 671 999