Hope House Children’s Hospices are very proud to have recently been awarded Cynnig Cymraeg (Welsh Offer) status by the Welsh Language Commissioner for the fantastic services we offer in Welsh through our North Wales hospice, Tŷ Gobaith, and our fundraising office in Conwy.

The Tŷ Gobaith Cynnig Cymraeg / Welsh Offer:

1 – We understand how important it is to receive care in your first language – that is why we ask families their language preference and strive to provide nurses and carers who speak Welsh to those families who ask for it

2 – We have Welsh website available with a language choice button

3 – We are very proud that we have a number of staff with Welsh language skills and we encourage staff to show the public who speaks Welsh with Iaith Gwaith resources

4 – Every member of staff answers the phone bilingually, and if the staff member does not speak Welsh, they offer to transfer the call to a Welsh speaker when possible

5 – We provide Welsh communication to our supporters when possible. Ask for Welsh communication to receive thank you letters, newsletters, posters, presentations and fundraising support in Welsh

If you would like to receive communication from us in Welsh, please contact us to ask to check or change your language preference on [email protected]

 

VOLUNTEERING OPPORTUNITY:

We are looking for a small number of kind people to sign-up to be a volunteer Welsh translator/proof reader, to support us with being able to provide Welsh resources. This will be on an ad hoc basis, and opportunities will be sent out to several volunteer translators to find someone who is available at that particular time, so you do not need to commit to a certain time/hours. Please email [email protected] for more information.